Customer Success Manager – Colombia

Onebeat is an Israeli software company that develops and implements advanced Retail solutions all around the world for a wide variety of clients across industries.

Onebeat’s innovative and consumer-centric algorithms identify customer patterns and market trends in real time, helping retailers all over the globe to adjust their operations and react quickly and efficiently to changing realities in the market.

With clients across Latin America, USA, Europe, APAC & Israel, Onebeat is standing at the forefront of the Retail-Tech Industry.

Job Description

Our Customer Success department is looking for a creative, talented, technical & analytical persona to join us. If you’re interested in such a position, please read on…

• Manage and own a client portfolio, working with technical and business departments alongside our global teams, building and maintaining a relationship with the C-level executives
• Collaboration with the global implementation teams across multiple projects
• Establish KPIs according to the sales process and client deliverables
• Primary contact for local teams, global resources & clients for complex business solutions
• Ensure implementation process and timeline to reach on-time execution and client objectives, responsibility on the Customer Success process
• Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio
• Conduct a weekly session with global implementation teams and communication with clients according to the project’s progress or necessity

Skills & Experience

• Local residence in Colombia (Bogota)
• Fluent English skills, spoken and written – Must
• BSc/BA with a technological background – Must
• 3 years of experience in Project Management positions – Must
• Experience in working with software/ERP implementations – Advantage
• MS Office – Extensive knowledge in Excel
• MS SQL, BI Tools (Power BI) knowledge – Advantage
• Programming Knowledge in Python – Advantage
• Excellent communication skills – a people’s person
• Familiarity of the Retail market and environment
• Ability to work in a self-learning environment
• Analytical, technical and IT aptitude
• Willingness to travel