Customer Success Manager
Onebeat is an Israeli software company that develops and implements advanced Retail solutions all around the world for a wide variety of clients across industries.
Onebeat’s innovative and consumer-centric algorithms identify customer patterns and market trends in real time, helping retailers all over the globe to adjust their operations and react quickly and efficiently to changing realities in the market.
With clients in Israel, Europe, USA, APAC and Latin America, Onebeat is standing at the fore-front of the Israeli Retail-Tech Industry. Feel free to read more about the company at: www.1beat.com.
Customer Success Manager – Full-Time Position
Our Customer Success department is looking for a creative, talented, technical & analytical persona to join us. If you’re interested in such a position, please read on…
Job Description
- Manage and own a client portfolio, working with technical and business departments alongside our global teams, building and maintaining a relationship with the C-level executives
- Collaboration with the global implementation teams across multiple projects
- Establish KPIs according to the sales process and client deliverables
- Primary contact for local teams, global resources & clients for complex business solutions
- Ensure implementation process and timeline to reach on-time execution and client objectives, responsibility on the Customer Success process
- Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio
- Conduct a weekly session with global implementation teams and communication with clients according to the project’s progress or upon necessity
Skills & Experience
- Manage and own a client portfolio, working with technical and business departments alongside our global teams, building and maintaining a relationship with the C-level executives
- Collaboration with the global implementation teams across multiple projects
- Establish KPIs according to the sales process and client deliverables
- Primary contact for local teams, global resources & clients for complex business solutions
- Ensure implementation process and timeline to reach on-time execution and client objectives, responsibility on the Customer Success process
- Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio
- Conduct a weekly session with global implementation teams and communication with clients according to the project’s progress or upon necessity
