Senior CSM Mexico
Onebeat is a fast Israeli Retail-Tech company, servicing dozens of most-known fashion brands and an overall of 200 satisfied retail brands in 24 countries. Our unique solution understands the consumer behavior and buying patterns, helping our clients increase their sales conversions in record speed while significantly reduce investment in inventory.
With clients in Israel, Europe, USA, APAC and Latin America, Onebeat is standing at the fore-front of the Israeli Retail-Tech Industry.
Job Description
Our Customer Success department is looking to add a top-notch Senior CSM to be part of our implementation team in Mexico. We are searching for a talented, creative, and analytical persona to join us for a full-time basis.
If you want to become part of an international scale organization, enjoy great employee benefits and take-on as much responsibility as you can handle, then read on.
Job Description
- Manage and own a client portfolio, working with technical and business departments alongside our global teams, building and maintaining a relationship with the C-level executives
- Primary professional entity for local CS team for complex business solutions
- Collaboration with our international personnel across departments
- Performing Data Integration & Management of Database processes
- Establish KPIs according to the sales process and client deliverables
- Ensure implementation process and timelines to reach on-time execution and client objectives, responsibility for the Customer Success process
- Identifying gaps within the software/implementation process and alignment with the relevant personnel in the company
- Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio
- Conduct a weekly sessions within the CS department & local team, communicate with clients upon necessity/demand
Skills & Experience
- Local residence in Mexico (CDMX)
- 3-5 years of experience in Project Management positions – Must
- Fluent English skills, spoken and written – Must
- Academic degree with a Technological Background – Must
- Proven capabilities in Excel – Must
- MS SQL, BI Tools (Power BI) Knowledge/Experience – Advantage
- Programming Knowledge in Python – Advantage
- Knowledge/Experience with ERP systems/Information systems or Supply Chain
- Familiarity of the Retail market and environment
- Excellent analytical skills, technical and IT capabilities
- Self-learning skills, High communication skills & a Team player
- Willingness to travel within the region (Mexico & Latin America) to various clients
