Customer Success Engineer – Mexico
We are Hiring!
Onebeat is an Israeli software company that develops and implements advanced Retail solutions all around the world for a wide variety of clients across industries.
Onebeat’s innovative and consumer-centric algorithms identify customer patterns and market trends in real time, helping retailers all over the globe to adjust their operations and react quickly and efficiently to changing realities in the market.
With clients across Latin America, USA, Europe, APAC & Israel, Onebeat is standing at the forefront of the Retail-Tech Industry.
Job Description
Our Customer Success department is looking to add a top-notch engineer to be part of our implementation team in Mexico. We are searching for a talented, creative, and analytical persona to join us for a full-time basis.
If you want to become part of an international scale organization, enjoy great employee benefits and take-on as much responsibility as you can handle, then read on.
- Assistance to Customer Success Manager for implementation services
- Follow milestones of the implementation process, ensure the Project’s success
- System installation and Configurations
- Performing Data Integration & Management of Database processes
- Monitor & Maintain the system process, ensure full system functionality
- Provide 1st tier Support, Coordinate with Client team (Business & IT)
- Problem solving & Troubleshooting for complex technical issues
- Collaboration within the team and across our global departments
Skills & Experience
- Local residence in Mexico (CDMX)
- Fluent English skills, spoken and written – Must
- BSc/BA with a technological background – Must
- Proficiency and Experience in MS SQL experience – Must
- Proven capabilities in Excel – Must
- Programming Knowledge in Python – Advantage
- Knowledge/Experience with ERP systems/Information systems or Supply Chain
- Familiarity of the Retail market and environment
- Excellent analytical skills, technical and IT capabilities
- Self-learning skills, High communication skills & a Team player
- Willingness to travel
